RETURN POLICY

Return Shipping

If you have ordered the wrong product or no longer want a product you ordered within 14 days of receiving the product, you will be responsible for the return shipping cost. The products must be returned in new and unused condition in the original packaging. The Return Form must be included in the box. The customer is responsible for all shipping charges associated with the return or exchanges. 

Returns created because we mistakenly shipped you the wrong items qualify for free return shipping up to 30 days after the item was received. Please see the refund policy for your specific return for more detailed information.

We do not ship to any location outside of the United States.

Please inspect all freight packages carefully before signing for them. If a package looks damaged in any way as a result of the shipping process, please do not sign for it. Refuse delivery and email laplubing688@outlook.com immediately with a description of the damage. We will contact the freight company and begin a claim so that we can send a new product to you right away.

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Return Procedure

• Email return requests at laplumbing688@outlook.com

  • Your Return Form MUST be included in the return package.

• Pack the item(s) securely in the original product packaging.

  • Include all paperwork, parts, and accessories.

  • All returned items must be brand new, unused and in their original packaging.

  • Do not write on or place shipping labels directly on manufacturer packaging.

  • Returned items will be inspected upon arrival.

• Send the return package to the address listed on your Return Form.

• The return package can be sent using the carrier of your choice. Keep the tracking number to monitor delivery status.

• You can expect a refund in the same form of payment originally used for the purchase within 4–5 business days of our receipt of the returned item.

Non-Returnable Items

A small number of items that we sell are labeled as "Non-Returnable". Typically, these “Non-Returnable” are electronics and boilers/water heaters.  These special order items are not eligible for our standard return policy described on this page. We do not accept returns or cancellations on these items once the order is placed. However, the manufacturer's warranty still applies to these items. If you require assistance with a Non-Returnable Item, please 718-232-8988 from 9am to 6pm Eastern Standard Time.